Refund and Return Policy

All returns and exchanges are subject to the further terms and conditions set forth below.

General exchange policy

Atelier Kaveity item(s) purchased on www.atelierkaveity.com or through our customer service center may either be exchanged or returned for a credit note within thirty (30) days following delivery. Atelier Kaveity products are not eligible for a refund. All returns will be subject to a Quality Control check by Atelier Kaveity to ensure that the returned items satisfy the requirements as set forth herein. If the items do not meet the Quality Control standards, Atelier Kaveity will refuse the return and the item will be sent back to the client or the gift recipient. These shipping costs will be paid by the client. If the returned item satisfies the Quality Control, Atelier Kaveity will proceed with the applicable exchange. Once we have processed your return, Atelier Kaveity will email the invoice which specifies the value of the returned item, the price of the item for which the original item has been exchanged and the difference to be paid by the client or the amount that the client is entitled to receive as a credit note. If the returned item is less expensive than the exchanged item, the gift recipient will be charged the difference in price.

Conditions to exchange an Atelier Kaveity item

Atelier Kaveity items must be returned in its original packaging. Atelier Kaveity items must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them, as well as with the original Atelier Kaveity box and delivery package, including all accessories and documents. Atelier Kaveity will not accept any return if the item shows signs of wear or has been used or altered from its original condition in any way.

Atelier Kaveity items not eligible for exchange or refund

  1. Items that show signs of use or tear;
  2. Personalized items, such as a personalized art piece; and
  3. Special orders, such as a custom-made art piece.

Need help? Please message us: contact@atelierkaveity.com.